Technical Support Activate Learning Digital Platform
General
For assistance with digital support related to IDE, Portal or E-book
Contact support@activatelearning.com
If you are a student and need tech assistance
Please complete our help form
For assistance with curriculum questions
Contact support@activatelearning.com
Please include specific product, unit and lesson.
For questions related to our LMS integration services (e.g., Clever, SIS, Google classroom)
Contact support@activatelearning.com
To activate your IDE license and request set up
Please submit the following form.
For questions regarding curriculum resources
Contact support@activatelearning.com – Please be specific product or unit
ALDP
Why can't some of my students log in?
If your roster has already been uploaded, students may have trouble logging in if they are not using the correct URL. Make sure that they are going to your district-specific URL. It was provided during your setup process and will look something like this: “https://yourdistrict.iqwst.com"
How do I recover my password?
To Reset your password, please contact support@activatelearning.com
How do I move students around to different classes?
Sign in to IQWST IDE and from the first screen, choose the Admin button on the bottom right. This will take you to the Admin Dashboard
On the Admin Dashboard, find your student's current class in the list and click the Manage Students icon on the right.
Find the student in the list and click Edit on the right side. you will see a form with the student ID, name, etc.
Find the School field and select the correct school.
Find the Class field and select the correct class. This will move the student from their current class to this new class.
To verify the change has been made, click on Manage Class from the menu at the top, select the target class, and check that the student has been moved to this class.
If you have any difficulty, please e-mail to support@activatelearning.com.
Do you have a VPAT 2.0 Accessibility Conformance Report for IQWST IDE?
To obtain a VPAT 2.0 Accessibility Conformance Report please click here.
What are the minimum system requirements?
To view the minimum system requirements click here.